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Jilbab Mall Client faqs
| Q: Do you ship internatinally?
A: Yes we ship to all countries worldwide. Please understand that you may be liable to customs duties and taxes which will be collected at the time of delivery, depending on your country regulations.
Q: How can you offer such low prices?
A: At Jilbab Mall.com, our customers take advantage of our direct relationship with various wholesale distributors across the country and worldwide. We bring you their best products via the internet, and our website takes all of our orders 24 hours a day, 7 days a week, 365 days a year; securely and accurately. Then, we at Jilbab Mall.com process these orders by passing them on to the distributors and they ship those products directly to your door. This completely eliminates the retail store expenses, and all those costly retail "overhead" markups are gone forever! In fact, all the administrative cost savings are passed onto you, our valued customers!
Q: How do I order?
A: Shopping at Jilbab Mall.com is a 4-step easy process: 1- Browse through our comprehensive online product catalogue, and review technical specifications to meet your requirements. 2- Choose the product or products you like and add them to your shopping cart.
3- When you’ve finished shopping, click on CHECKOUT and give us your contact information and shipping address. 4- Pay with your credit card (Visa, MasterCard, American Express and Dinners are accepted) to complete your checkout and process your order.
Q: I am looking for a particular product and I was hoping to get it at a good price, but I couldn’t find it in your online store. Is there any way you can make it available?
A: We at Jilbab Mall.com have direct relationships with many distributors that warehouse more than 5,000 products. There is no way we can add all these products in our online catalogue. However, if the product you are looking for is in store at any of our distributors, then we can provide it and we will always workout a good price for you to make you happy. All you have to do is to submit a product request form. Include your name, and a brief description include your shipping Zip code, the product name if available. We will get back to you within one business day.
Q: Is it safe to use my credit card for an online purchase?
A: All purchases made on Jilbab Mall.com are handled by 2CheckOut Inc., our third-party payment processing company. 2CheckOut Inc will ask customers to supply various personal data when placing an order, such as name and address, credit-card information, and E-mail address. registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. Rest assured that shopping at Jilbab Mall.com with 2Checkout.com as our third-party payment processing company is safe! When making your purchase, you are protected by Secure Socket Layer (SSL) technology, utilized by most popular browsers, including Netscape and Microsoft Explorer. You can safely enter your credit card number via 2Checkout.com's secure server, which encrypts all submitted information. Once linked to 2Checkout.com’s SSL area, you can be one of millions of customers who have safely shopped over the Internet without experiencing any credit card fraud. 2Checkout.com's secure server software (SSL) is the industry standard and the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. This makes online buying more secure than purchasing by telephone. While on a secure page, such as 2CheckOut.com Inc's order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just ‘surfing’. You can view 2CheckOut.com Inc 's Privacy Policy by clicking here.
Q: Is your online catalogue updated?
A: We at Jilbab Mall.com believe that we can only succeed if we offer “High Quality Handmade Products at Competitive Prices” and therefore we are always doing every effort to add new products to offer our customers and to workout the lowest prices.
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